Return policy

At Looges, we stand by the quality of our products. If your item arrives damaged or defective, you have 7 days from the date of delivery to return it. Here’s how our return process works:

 

1. Eligibility: Items must be returned in their original condition with all packaging and accessories included.

2. Request a Return: Contact our customer service team within 15 days of receiving your order to report any damage or defects and to initiate the return process.

3. Shipping: In cases of damaged or defective items, we will cover the cost of return shipping.

4. Refund: Once we receive and inspect the returned item, a full refund will be processed. Refunds typically take 5-7 business days to reflect in your account.

5. Exchanges: If you prefer an exchange, we’ll arrange one for you based on availability.

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For further assistance, please reach out to our support team.

1. Contact our customer support team via WhatsApp: +92 334-4446297 or Instagram: looges__ with the following details:

   • Order number
   • Description of the issue
   • Supporting evidence (e.g., photos, videos)
   • Tracking number 

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Customers Safety

 At Looges, we prioritize your peace of mind. That’s why we provide a 15-day money-back guarantee and a comprehensive warranty on all our silicone night lamps. If you’re not fully satisfied, we’ll ensure you’re taken care of with a hassle-free refund or exchange. Crafted from non-toxic, premium materials, our lamps go through thorough safety testing. With Looges, you can feel confident in the safety, quality, and joy that every glow brings.

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Contact Us

For any further assistance regarding returns or refunds for broken or damaged items, contact us via WhatsApp: +92 334-4446297 or Instagram: looges__. We’re here to ensure your complete satisfaction!